ARE YOU A CONSUMER LOOKING FOR ADVICE?
The DSAI's Codes, which are binding on its Member Companies, are consumer guides that govern the way in which goods and services are presented and sold to retail customers. They form the basis of the DSAI's ongoing consumer protection policy.
REPRESENTING THE RIGHTS OF THE CONSUMER
'The aim of all good Direct Selling businesses should be to offer their retail customers a level of confidence and satisfaction that equals that offered by the best retail stores.'
This was the objective of the DSAI when it was founded, and still is today.
The DSAI Code of Practice is administered by an independent code administrator whose judgments are binding on all DSAI member companies and who vets applications for membership to the DSAI, as well as carrying out random code compliance audits on all the DSAI member companies.
KEY POINTS TO REMEMBER
Check identity of sales people
All good direct selling personnel carry literature about their company's products. This should contain the name, address and phone number of the company - so you can check the caller is bona fide.
DO NOT sign any order forms until you are absolutely sure of the identity of the sales person and the company.
Orders and payment for goods
DO NOT hand over cash unless you are completely satisfied about the identity and credentials of the sales person.
MAKE SURE you receive a printed receipt showing the name and address of the company who is supplying the goods.
Order cancellation rights
Unless you want the earliest possible delivery of a product made specially to your personal requirements, good companies offer a reasonable period during which you can cancel your order. ALWAYS CHECK that any order form you sign contains your cancellation rights.
BEWARE of verbal promises about special prices and terms of delivery. Check that special terms are printed in the company's literature.
CHECK that the product you are offered is covered by a guarantee.
Look for the DSAI logo
CHECK whether the order form and literature, shown to you by a direct seller, carries the DSAI logo. This is indicates that the company is a DSAI member.
THE CODE OF PRACTICE
Requires fair selling methods
Gives consumers order cancellation rights that exceed those demanded by the law
Provides consumers with a proper record of any transaction
Respects the rights and privacy of a consumer
Demands openness in disclosing the identity of a Company and a Direct Seller
The direct selling industry has an obligation to help educate consumers about buying safely.
We encourage all members who sell to the public to help combat rogue traders by communicating with consumers about buying safely in the home, and promoting awareness of the DSAI Consumer Code of Practice. The DSAI Code provides consumers with a level of protection that exceeds their legal rights.