Frequently Asked Home Shopping Questions...

Can I cancel my order?

• If your order was placed with a DSA Member company, you normally have 14 days in which to notify the company that you wish to cancel your order and receive a full refund of any money you may have paid.  This applies to both solicited and unsolicited transactions for goods and services of any description and of any value.

• In general you have no legal right to cancel a solicited transaction (see below).
 

What does solicited transaction mean?

• If you responded to an advertisement and subsequently agreed to a salesperson visiting you and you placed an order, this would be considered to be a solicited transaction.

• If, however, you received an unsolicited approach either in person or by telephone, and this was followed by your receiving an invitation to request a visit from a salesperson which resulted in you placing an order, this would usually be considered to be an unsolicited transaction.
 

Will a company ever permit the cancellation of a solicited transaction?

• Provided the goods you ordered were standard products or if the company had not started work on making an item to your specific requirements, most reputable businesses will accept a cancellation.  It is always worth asking.  Remember, DSA Members will always accept cancellations within 14 days.
 

Where can I go for further advice on cancelling an order?

• In addition to the DSA helpline on 049 436 7765 you should contact The Office of Consumer Affairs on 01 402 5555.
 

Visit The Office of Consumer Affairs web site...

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