 Complaints procedure
If you have a complaint against a Direct Selling
company that is a Member of a Direct Selling Association (DSA) for
any business practice that you believe is illegal or unethical and a
possible violation of the Code of Practice, we'd recommend the following:
1. Try to resolve the matter directly with the company...
Every company that is a member of a Direct Selling
Association (DSA) must adhere to its
Code of Practice and
should have a Code Compliance officer. Try to resolve your
complaint with that person.
2. If you are still not satisfied...
Your complaint should be in writing and sent by
either post to The Direct Selling Association
of Ireland, Avalon, Ballytrust, Ballinagh, Co. Cavan. or by email to
info@dsai.ie
Please include the following information:
• The date and details of the incident
• Who was involved
• The current status of the complaint
• Efforts that you have made to resolve the matter
• List the amount and cost of product, if relevant, include invoices
or other supporting documents
• If possible, any responses the other party has made to resolve the
matter
• How you would like to see the complaint resolved or remedied
Independent Code Administrator
If you are still not satisfied within the time period
required under the code, your complaint will then be referred to the DSA's Independent Code Administrator. Although the Code
Administrator's judgement is binding on DSA Member companies, you
still retain your right, if you remain dissatisfied, to pursue other
means of redress.
Overseas DSA Members
 If
the company is not a member of the Irish DSA but IS a member of a
DSA in another country, then you can send your complaint to the DSA
in that country. All DSAs that are members of the
WFDSA pledge to abide by the
World Code of Conduct as a minimum standard of ethical
behaviour.
The World Code provides extra-territorial effect,
which means that you can still be protected, and file a complaint
even though the company or distributor is not a part of your
country's DSA.
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Visit the World Federation DSA web site...